Don Carter Lanes Privacy Policy – SMS & Email Communications - Effective August 12, 2025
Don Carter Lanes (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide when you opt in to receive SMS text messages and/or email communications from us.
Information We Collect
When you sign up for SMS and/or email communications, we may collect:
- Your mobile phone number
- Your email address
- Your name or other information you provide (e.g., league participation, birthday)
How We Use Your Information
We use your information solely for:
- Sending SMS league notifications, schedule updates, event reminders, and promotional offers
- Sending email newsletters, event announcements, promotions, and service updates
- Providing customer support and responding to inquiries
No Third-Party Sharing
We do not sell, rent, or share your mobile opt-in or email address with any third parties for marketing purposes.
How to Opt Out – SMS
You can opt out of receiving SMS messages at any time by replying STOP to any text message we send. After you send STOP, you will receive a confirmation message, and no further texts will be sent unless you opt in again.
How to Opt Out – Email
You can opt out of receiving emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email we send or by contacting us directly. Your request will be processed promptly.
How to Get Help
For SMS help, reply HELP to any message or contact us at:
- Phone: (815) 399-0314
- Email: info@doncarterlanes.com
- Mailing Address: 4007 East State Street, Rockford IL 61108
For email help, reply to any email you receive from us or use the contact methods above.
Message Frequency & Rates
SMS frequency varies based on league activity and promotions (typically 2–6 per month). Message and data rates may apply. Email frequency may vary but is typically limited to 1–4 per month.
Data Security
We implement industry-standard safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.